Exchange & Cancellation Policy

The Exchange Policy is only applicable to the clothing section of the website.

    1. What is the procedure of exchange?

    • If you wish to exchange the product, please do so by reaching out to our team at support@arlostore.com
    • Our team will guide you through all the steps of the exchange process.
    • Note: All exchanges are handled ONLY through EMAIL.

    2. What items can be exchanged?

    • Any product purchased from arlostore.com can be exchanged 
    • The product should be returned in the condition it was received.
    • The tags and packaging should be intact.
    • Any damage to the product is not liable for exchange.
    • For garments purchased from our website should be unworn and unwashed to be liable for an exchange.

     3. Do you have Free Exchnages? 

    • Yes, we do. (with effect from 29th June, 2023)
    • We will arrange a pickup of the products through our trusted logistics partners, including Delivery Direct, Ecom Express, or Xpressbees. The pickup process involves collecting the items from your location and delivering them to our facility for inspection, which typically takes 7-8 working days.
    • Upon receiving and inspecting the products, we will issue a discount code within 2 working days. This code can be used to purchase the correct size or an alternative product. Please note that for cash on delivery (COD) orders, the COD charges are non-refundable.
    • Kindly let us know the number and names of items you wish to exchange. The discount code will be issued once our team receives and inspects the products. The pickup will be conducted under the name Styxx International.

    OR
    • The customer can ship the products for exchange to Arlo at the B Wing, 230/231, 2nd floor, Guru Gobind Singh Industrial Housing Society, Shri Ram Mandir Rd, NESCO, Goregaon, Mumbai, Maharashtra 400063

      4. Can the product be exchanged after 30 days if the color fades out?

      • After the 7 days exchange period - we cannot exchange the product. The color will fade after multiple washes and rigorous use.

      5. What will the next step be if the product received is damaged?

      • If the t-shirt received by the buyer is damaged (torn or the stitch is coming out), we will issue store credits that can be used to make a future purchase on arlostore.com. We do not have a return/refund policy. 

       6. What items cannot be exchanged?

      • Any custom product that was specially made for the customer cannot be exchanged/returned.

      7. How many times can an order be exchanged?

      • An order can be exchanged only ONCE. If the customer is not satisfied with the received product, we cannot exchange it again.

        8. Can the discount code be used in different parts?

        • The discount code has to be used all at once. We cannot reissue a discount code for the pending amount.

        9. What is the dispatch cut off time for Express Delivery?

        • Orders are daily dispatched by 2pm. Express shipping order received before 2pm will be shipped the same day. Order placed post 2pm will be shipped the next business day.

        10. What if the product received during exchange is stained(received by Arlo)?

        • 300rs will be deducted from the discount code that will be issued. (this will deducted on per product basis.)

        11. If the shipment is not delivered or there is no movement on the tracking link? What are the next steps?

        • We escalate the issue with the courier team and if there is no definitive answer in 3 working days - we dispatch a new shipment.

        12. If a prepaid order is returned back to origin, what are the next steps?

        • Please escalate this issue with us via Instagram or email and we will send the shipment again.
        • If the shipment is dispatched on two separate occasions and remains unaccepted by the customer for any reason, the customer is obligated to cover the associated shipping charges, amounting to Rs.200.

         

         

        Cancellation Policy

        For prepaid orders, if you wish to cancel your order, please do let us know 1 hour after placing the order. After 1 hour, the order gets processed automatically.

         

        * Products are subject to availability.